Refund Policy

Returns

New, unused products may be returned within 30 days of delivery when they are in their original packaging and include all accessories, manuals, cables, and other items supplied with the product.

Return Authorization

Please contact BizTracker POS before returning an item to obtain a return authorization (RMA).

Contact:

info@biztracker.com
877-767-1249

Returns sent without prior authorization may not be accepted or processed.

Items That Are Not Returnable

The following are generally not returnable:

• Opened consumables, including paper, labels, and ribbons

• Software and software licenses

• Special-order products

• Custom-configured or programmed products

• Products damaged through misuse, abuse, improper installation, or unauthorized modification

Restocking Fee

Opened, non-defective products accepted for return are subject to a 15% restocking fee.

Defective on Arrival

If a product arrives defective, notify BizTracker POS within 7 days of delivery.

We will work with you to arrange an appropriate repair, replacement, or other resolution. After the initial DOA period, the manufacturer's warranty normally applies, and BizTracker can assist you with starting a warranty claim.

Return Shipping

The customer is responsible for return shipping unless:

• BizTracker shipped the wrong product, or

• the item arrived defective or damaged.

Original outbound shipping charges are not refundable unless the return resulted from an error by BizTracker.

Refunds

Approved refunds are returned to the original payment method.

Please allow approximately 5–10 business days after we receive and inspect the returned merchandise for the refund to be processed.

Questions:

info@biztracker.com
877-767-1249
7215 Bryan Dairy Rd
Seminole, FL 33777