Customers and industries
Customers and industries we serve
Single-store operators through to multi-location retailers, across retail, liquor, grocery, convenience, specialty and food service. What follows is what each of those actually needs from a point-of-sale system — which is more use than a list of names.
Nationwide remote implementation. Onsite service across Tampa Bay.
What kinds of business does BizTracker work with?
Retail, liquor, grocery, convenience, specialty retail and food service, from one counter to several locations. The platform is shared across all of them and the setup is not: a liquor store and a deli both need a POS and they do not need the same one. What differs is the item file, the peripherals on the counter, the prompts at the register and the reports the owner reads.
We publish categories here rather than customers. A name on a page tells you somebody else bought something; it does not tell you whether the system suits the way your shop runs, and that is the question worth answering.
- One platform, different setupsThe trade decides the configuration, not the software.
- One counter or several locationsMulti-store needs consistency decided before the second store opens.
- Retail and food service are separate pathsRestaurants are built on LINGA, not on the retail platform.
- The setup is the workItem file, programming and training are what decide whether it succeeds.
No customer is named on this page and no customer logo appears on it. That is deliberate: naming a business as a customer needs both a verified relationship and its permission, and neither is something to assume. What we can tell you is how we configure a system for your trade, and why.
By trade
What each kind of business needs
Six categories, and the differences between them are the reason a single configuration does not work.
Retail and specialty stores
Specialty retail POSDeep item files, barcode scanning, receipt and label printing, customer accounts, special orders and reporting that can answer a question about one line.
Liquor stores
Liquor store POSAge verification at the register, tight margins per line, and vendor control over a long list of SKUs. How bottles, packs and cases will be set up is checked against Infinity before quoting, rather than assumed.
Grocery stores
Grocery POSDepartments, multiple lanes, scales in deli and produce, label printing, receiving and shrink you can actually see.
Convenience stores
Convenience POSFast checkout, item-level age restrictions and back-office control over a long tail of low-margin lines. Infinity supports SNAP EBT and eWIC workflows, and whether a particular store can use them depends on its SNAP retailer authorization, its state WIC agency, the processor and the payment device.
Restaurants and food service
Restaurant POSOrder entry, modifiers, kitchen and bar printing, tabs and staff control — a separate pathway built on LINGA rather than on the retail platform.
Multi-location retailers
Inventory managementConsistent item files, departments and hardware standards across stores, so head-office reporting compares like with like.
What brings each of them to us
-
The system was bought for a different kind of shop
Staff work around it, and the reports answer questions nobody asked.
Start from how the store runs and specify against that, rather than fitting the store to a product.
Get a POS review -
Nobody set the item file up properly
Every number the system produces inherits the problem, and it is invisible until a report looks wrong.
Structure the file before loading it — departments first, then content.
Item file setup -
The current system is unsupported
A register fault becomes an emergency because there is nobody left to call.
We take over support for existing equipment where we can, and plan a replacement where we cannot.
Replace an existing POS -
Card processing and the POS are two arguments
A failed batch becomes a call where each vendor points at the other one.
Integrated processing means one system and one number to call.
Merchant processing -
A second location is opening
Two stores describing products differently make head-office reporting meaningless from day one.
Standardize the item file and the hardware before the second store trades, not after.
Build a POS system
Questions about who we work with
What kinds of business do you support?
Retail, liquor, grocery, convenience, specialty retail and food service, from a single counter to multiple locations.
Do you only work with retail stores?
No. Restaurants and food service are supported through a separate pathway built on LINGA, because they are a different job from retail.
Why does this page not name any customers?
Because naming a business as a customer needs both a verified relationship and that business’s permission to say so, and we would rather publish nothing than publish either without checking. It is the same standard we apply to specifications and prices.
What can you tell me instead?
How a system gets configured for your trade — the item file, the prompts at the register, the peripherals and the reports — and where we would expect the difficulty to be in a store like yours. That is more use than a name anyway.
Do you handle both software and hardware?
Yes — the platform, the hardware on the counter, the payment path, and the setup and support around all of it.
Can you help replace an old system?
Yes, including reviewing what you run now, planning the change, converting the data where the old system will export it, and running the switch.
Is my kind of store too small?
No. A single counter is a starting point we configure routinely, and there is less of it to get wrong.
Tell us what kind of store it is
What it sells, how many counters, and what it runs today. That is enough for us to say whether we are a fit — including when the honest answer is that we are not.