About BizTracker
A POS software and support company that also sells the hardware
BizTracker has been working on point-of-sale technology since 1996. We sell systems, and the larger part of the job is everything around them: choosing the right one, setting it up, teaching people to use it and answering the phone afterwards.
Since 1996. A Tampa Bay office and showroom, and remote implementation nationwide.
What does BizTracker actually do?
We help businesses run point of sale, inventory, reporting and payments — as one environment rather than as four purchases. That means the software, the hardware on the counter, the item file behind it, the payment path, the training and the support after go-live. Equipment is part of it and it is not the part that decides whether a system succeeds.
The reason we lead with that is unglamorous: a POS project usually fails somewhere other than the equipment. An item file nobody set up properly, staff who were shown the system once, a number to call that stopped being answered.
- Point of sale since 1996Long enough to have seen how these projects go wrong.
- Software, hardware and support togetherSplit across three vendors, every fault becomes an argument.
- Understand the business firstThe system should fit the way the shop runs, not the reverse.
- A Tampa Bay office and showroomSome questions are answered by standing in front of a system.
Onsite service is a Tampa Bay service. Everywhere else, implementation and support are remote, and we would rather say so here than at the moment somebody needs a visit.
The facts
What we sell, where we work, and when support is available
The things worth knowing before choosing a POS company, stated plainly.
Infinity for retail, LINGA for restaurants
Infinity POSRetail stores run Infinity, and restaurants and bars run LINGA. What the business sells decides the platform before anything else is specified.
Complete systems
Complete POS systemsSoftware, counter hardware, payments, setup, training and support, specified together rather than sold as separate purchases.
Remote nationwide, onsite in Tampa Bay
Showroom and remote implementationSystems are sold nationwide, and set up and supported remotely wherever the store is. Onsite service and the showroom are in Tampa Bay.
Stated support hours
SupportStandard support hours are weekdays 9–5. Support is not 24/7, and the support page sets out what it covers and what it costs.
Bold or Hybrid for card processing
Merchant processingCard processing for an Infinity system runs through Bold or Hybrid, and a current statement is read before either is recommended.
Compatibility checked by model
Replace an existing POSExisting scanners, printers, drawers and scales are checked by model number before anyone says they carry over.
How we work
What actually happens, in order
The same five steps whether the store is down the road or across the country.
Review the operation
Get a POS reviewCheckout, payments, inventory, item file, reports, cash handling and hardware, as they are today.
Plan software and hardware
Build a POS systemMatch the platform, the lane count and the peripherals to how the business runs.
Set up and test
Installation and trainingScanning, printing, payments, drawers and labels, tested before anybody depends on them.
Train the people
Checkout, lookups, returns, discounts, drawer procedure and the reports managers will use.
Support after go-live
SupportThe part that matters longest, and the part a store feels every week.
What businesses come to us with
-
The websites all promise the same things
Comparison becomes impossible and the decision gets made on price alone.
We describe the work rather than the feature list, and say plainly where a system would not suit.
Get a POS review -
The current system is unsupported
A fault becomes an emergency, because there is nobody left to call.
We take over support for existing equipment where we can and plan a replacement where we cannot.
Replace an existing POS -
The software, hardware and payments are three vendors
Each one points at the other two and the store is in the middle of it.
One system and one number to call, including processing where it makes sense.
Merchant processing -
Nobody planned for the day it goes down
The lane stops, and so does the trading day.
The network, what the lane does when payments stop, and who gets called are settled in the plan rather than afterward.
Outage planning
About BizTracker
How long has BizTracker been in business?
We have been working with point-of-sale technology since 1996.
Is BizTracker a local company?
We have a local office and showroom in Tampa Bay and support businesses across the area onsite. We also sell and implement nationwide, remotely.
Do you have a showroom?
Yes, in Tampa Bay. You can see a complete system running with its peripherals attached before deciding on one.
Do you only sell cash registers?
No. We are a POS software and support company that also sells and supports registers and hardware. The software and the support are the larger part of the work.
Can you install and train staff?
Yes — setup, item file planning, hardware installation and training for staff and managers. Remotely nationwide, or onsite across Tampa Bay.
Can you help replace an old POS system?
Yes, including reviewing what you have now, planning the change, converting the data where the old system will export it, and running the switch.
What kinds of business do you support?
Grocery, convenience, liquor and specialty retail stores on Infinity, and restaurants and bars on LINGA, through a separate pathway.
Tell us about the business, not about the software
How the store runs, what it sells and what is getting in the way. That is the conversation that produces a useful recommendation.