Infinity POS
Cash management and employee controls
Most till shortages are not theft — they are untraceable. Tying every drawer opening, discount and void to an employee is what turns a suspicion into a fact.
Specified against how the store runs. Nationwide remote implementation.
How do I stop unexplained till shortages?
Make every action attributable and every count recorded. When a drawer opening, a void, a discount and a refund each carry the employee who did it, and the till is counted down against a recorded figure rather than a memory, a shortage stops being a mystery and becomes a specific event on a specific shift. Most of what looks like theft turns out to be a process problem you can only see once it is attributable.
Permissions are the other half. If everyone can void a line and open a drawer, attribution tells you what happened but nothing prevented it.
- Every opening has a nameA shortage with no owner cannot be investigated.
- Counts are recorded, not rememberedOver and short need something to be measured against.
- Permissions prevent, attribution explainsYou need both, and they do different jobs.
- Most of it is process, not theftUntraceable is not the same as dishonest.
This page makes no claim about what any store’s losses are caused by. What the system does is make cash handling attributable and countable; what that reveals is a matter for the store.
What it does
What the controls cover
The register actions that carry money or discretion.
Drawer openings
Cash drawersRecorded against the employee who opened it.
Voids, refunds and discounts
Discretion at the till, attributed and permissioned.
Till counts
Over and short against a recorded count, per shift.
Employee permissions
Who may do what, rather than who happens to know how.
Who relies on it
Where cash control earns its keep
Any store that takes cash needs attributable openings and recorded counts. These trades show where the controls fit the rest of the counter.
Convenience stores
Convenience POSMany small cash sales across shifts, where a shortage has to be traced to a shift.
Liquor stores
Liquor POSVoids, discounts and overrides, and who is allowed to make each one.
Where cash control fails
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Cash is short and nobody can say why
Suspicion without evidence, which is worse than either.
Attributable openings and recorded counts make it a specific event.
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Everyone can void a sale
Discretion nobody granted and nobody can see.
Voids and discounts are permissions, and they are recorded.
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Counting down is from memory
Over and short cannot be measured at all.
A recorded count per shift, reported against.
Reporting -
The drawer opens without a sale
The most common route to untraceable loss.
No-sale openings are recorded like any other.
Cash drawers
In a demo
What to ask to see in a cash management demo
Ask for these in a demo, with permissions set the way your store would set them.
A shift closed out
Ask to see a drawer counted down against a recorded figure, and the voids, refunds and no-sale openings behind any difference.
A discount outside the permissions
Ask to see what happens when a cashier tries a discount their permissions do not allow.
Who opened the drawer
Cash drawersAsk to see the no-sale openings for a shift, with the employee against each one.
Cash control questions
Can I see who opened the drawer?
Yes. Openings are recorded against the employee, including no-sale openings, which are usually the interesting ones.
Can I stop staff giving discounts?
Yes, or limit them. Discounting is a permission rather than something that depends on who is on shift.
Does this catch theft?
It makes cash handling attributable and countable. What that reveals is for the store to judge — a lot of what looks like theft is process.
Can each shift be reconciled separately?
Yes, and per-shift counts are what make a shortage traceable to a period rather than a week.
Tell us how tills are counted today
How many lanes take cash, who counts down, and whether over and short is measured. That is enough to show what changes.